So anyway, I get a call from an older gentleman who’s quite bitter and mean right off the bat (he doesn’t like that I asked for his address / telephone number to verify the account, and he hates that he has to speak with a machine before reaching an agent).
At that point it almost sounded like he was on the verge of tears, and he went into how he has no family left, and no friends that come visit (this was after I asked if there was anyone in his building that might be able to help). Man. I felt terrible, so I took it upon myself to ask Mr. Smith if I could pay a visit (he lived in a small city over from where I was, not very far to drive).
3 weeks later, my supervisor comes to my desk and asks me if I could come speak with her for a bit about an account for “Mr. Smith”. Turns out, he sent the cable company a letter outlining how thankful he was for helping him with his issue and how it really “made an old man happy again for once in a very long time”. The letter was framed and put on our front entrance to retail.
August 18, 2015
Tech Support Didn’t Want To Deal With This Grumpy, Old Man – The Result Is PRICELESS
Posted by pooja